Privacy Policy
How Meisha Agrihub™ handles, protects, and respects your account data, order details, agronomy enquiries, and store interactions.
1. Scope
This Privacy Policy applies to customers, farmers, home gardeners, and visitors accessing or using the website, online store, checkout services, agronomy enquiry desk, and official customer communication channels provided by Meisha Agrihub™.
By interacting with our website, creating an account, submitting inquiries, or placing orders, you acknowledge the collection and use of information in accordance with this policy.
2. Information Collected
Meisha Agrihub™ collects information necessary to create customer accounts, fulfill e-commerce orders, respond to agricultural and general support requests, and ensure essential website functionality.
Depending on how you use our store and services, the information collected may include:
- Account registration details (Name, Email, Phone number, and account credentials)
- Order and shipping information (Recipient name, delivery address, pin code, state, phone, email, and purchased items)
- Agronomy and crop advisory enquiry information
- Contact form communications and customer support messages
- Essential browser session and shopping cart tokens
3. Account Information
When you choose to register a customer account on Meisha Agrihub™, we collect your full name, email address, phone number, and account password.
Password Handling & Security:Account passwords are securely hashed using bcrypt before being stored in our database. Passwords are never stored in plain text, nor are they accessible to store staff.
4. Order and Delivery Information
To process and ship your orders, we collect shipping details during checkout, including your full delivery address, PIN code, state, city, contact phone number, and recipient name.
Logistics Sharing: Necessary delivery information (such as recipient name, shipping address, PIN code, and contact phone number) is shared with third-party courier and logistics service partners solely for the purpose of dispatching and delivering physical orders to your designated shipping location.
5. Farmer / Agronomy Enquiries
Through our Agronomy Desk and specialized enquiry forms (e.g., Farm Seeds and Bulk Agronomy Advisory), farmers and bulk growers can submit agricultural queries.
The information collected includes your name, phone number, state, district, crop type, farm size, and inquiry details. This information is stored in our internal database and used specifically by Meisha Agrihub™ to provide tailored seed advice, agronomic guidance, and order support for agricultural requirements.
6. Contact Enquiries
If you reach out to us using the website contact form, direct email, or phone support, we store your name, email address, phone number, and message content to assist with your inquiry, track support history, and maintain customer service records.
WhatsApp Communication Channel: WhatsApp is an external messaging platform that customers may choose to use voluntarily to contact Meisha Agrihub™ for support or agricultural advice. Communication on WhatsApp is subject to WhatsApp's own privacy policy and terms of service. Meisha Agrihub™ does not control WhatsApp's underlying data processing infrastructure.
7. How Information is Used
We use the collected information strictly for legitimate operational and business purposes:
- Processing, packing, billing, and fulfilling seed and garden product orders
- Sending order status notifications, dispatch updates, and invoice receipts
- Providing technical agronomic guidance, crop advice, and customer support
- Maintaining authenticated customer login sessions and online cart state
- Preventing fraudulent transactions and unauthorized store administration access
- Complying with statutory accounting, tax, GST, and legal compliance obligations under Indian law
8. Razorpay & Payment Processing
All online payment transactions on Meisha Agrihub™ are processed securely through Razorpay, an PCI-DSS compliant third-party payment gateway.
Meisha Agrihub™ DOES NOT receive, process, or store sensitive financial credentials such as credit or debit card numbers, CVV codes, expiry dates, netbanking passwords, or UPI PINs. All such payment credentials are entered directly into Razorpay's encrypted payment interface.
Meisha Agrihub™ receives and stores only non-sensitive payment metadata returned upon transaction completion: razorpayOrderId, razorpayPaymentId, payment status (paid/pending), payment timestamp, and transaction verification signatures required for order audit and invoicing.
9. Cookies and Local Storage
Our website utilizes minimal, essential web storage technologies required strictly for store functionality:
An HTTP-only secure session cookie used to keep registered customer accounts safely signed in during browsing.
Browser local storage (localStorage) used to maintain items added to your shopping cart across pages and visits.
Note: We do not deploy intrusive third-party advertising trackers, cross-site profiling cookies, or behavioral advertising scripts on our store.
10. Service Providers & Data Sharing
Meisha Agrihub™ does not sell, rent, or trade your personal information to third parties for marketing purposes.
Information is disclosed only to trusted service providers performing essential functions on our behalf:
- Courier & Logistics Partners: Delivery details provided solely for fulfillment of your parcel delivery.
- Razorpay: Order amount and transaction metadata for secure payment clearance.
- Cloudflare R2: Used strictly for hosting public product catalog images and site media content.
- Infrastructure Providers: Server hosting and technical infrastructure providers who may process standard server logs in accordance with their standard operational policies.
- Legal Obligations: Information disclosed if required by applicable Indian law, court order, statutory regulation, or official law enforcement inquiry.
11. Data Security
We implement appropriate technical safeguards to protect your personal information against unauthorized access, disclosure, or alteration:
- Bcrypt cryptographic password hashing for account security
- Secure HTTP-only authentication cookies for session protection
- Restricted authenticated administrative access and implemented application security controls
While we employ reasonable administrative and technical security practices, no method of transmission over the internet or electronic storage is completely immune from external risks.
12. Data Retention
Personal information, order records, and enquiry communications are retained for as long as reasonably necessary to fulfill the business purposes described in this policy, support ongoing customer service, maintain customer order history, and satisfy applicable tax, statutory, accounting, and legal requirements.
13. Customer Requests & Rights
Customers may inquire about, update, correct, or request deletion of their personal information maintained by Meisha Agrihub™.
To submit a request regarding your account, orders, or personal data, please contact our team directly at care@meishaagrihub.com or via WhatsApp at +91 87083 18886.
Upon receiving your verified request, we will review and process it in accordance with applicable business requirements and legal provisions.
14. Policy Updates
We may revise this Privacy Policy periodically to reflect changes in our store operations, service capabilities, or regulatory requirements. Any updates will be published on this page with an updated effective date.